VM – “VAT MARGIN” This invoice does not give the right to an input credit of VAT.
Premium Pre-Owned phones come with 12 months warranty.
Accidental damage voids all warranty. physical damage, liquid damage. etc. For example if the screen is broken but the device is not charging or signal is low, device will not be covered as this is physical damage to the device which could be caused by distress. Any physical damage voids all warranty.
Our warranty covers manufacturing faults, not self inflicted damage or distress to the device.
All batteries are tested to be above 85% capacity, Our warranty covers a defective battery, not every day usage of the battery where the cycles will decrease over time. Sometimes in this case, we will need to take the device into our lab for testing for up to 24 hours to test if the battery is defective or if it's down to general usage.
Any repair carried out by a third party voids the warranty!
Refunds: We have a 7 day refund policy where if the customer is unhappy with their device, they have 7 days from the purchase date to request a refund. If the device is an online order, we do not refund or cover postage costs.
Faulty devices must be returned within 14 days of purchase for direct exchange , After this time we reserve the right to repair the device.
Receipt of purchase MUST be provided when bringing a device back. We cannot be responsible for negligence.
We will either choose to repair the product in-house or replace as necessary outside of the 14 day exchange policy.
Your return will be given high priority, with most repairs and replacements being completed in approx 1-3 working days.
The customer is responsible for return postage charges.
These Phones are sold under VAT Margin Scheme- invoice does not give the right to an input credit of VAT.
Premium Pre Owned Phones
Premium Pre Owned Phones are fully tested by our team of technicians to ensure 100% working functionality. Our quality control process includes product functionality testing, as well as ensuring its battery life meets our high standards.
We also carry out in-depth cosmetic inspection of each and every phone to ensure that it's of a high quality, but, as it is a used device, it may exhibit some small signs of wear and tear.
** Our phones are not refurbished phones, They are pre-owned devices with original Apple parts.
All orders can take up to 2 days to validate. If fraud is detected we will hold the order until all details are verified with the customer.
Packages are shipped via An Post and delivery generally takes 1-2 working days.
Due to Covid-19 situation, please allow additional 2 days for shipping.
- Orders placed before 3 pm are dispatched same day
- Orders placed after 3 pm are dispatched next day
Can’t find what you’re looking for?
No need to check back later! Now with pre-order you can purchase the phone ahead of time. We try our best with all our pre-orders to have them at your front door in up to 7 working days! Orders placed after 3 pm are dispatched next day